Terms and Conditions

CALLS TO FLIGHTCASE WAREHOUSE MAY BE RECORDED FOR TRAINING & MONITORING PURPOSES

ACCEPTANCE

Goods are only supplied on the condition that the purchaser has read and fully accepted our terms of trading as detailed below. The placing of an order is deemed as confirmation that the customer has accepted our terms and condition of sale.

RESERVATION OF ‘TITLE OF GOODS’

The property of the goods shall not pass to any persons or companies until all moneys owed to Flightcase Warehouse have been paid for in full.
In rare cases where payment by instalments is agreed for any particular delivery of goods, title in none of the goods comprised in such delivery shall pass to the customer until the final instalment has been paid in full. Until such time, the customer must bear all risks and shall insure those goods against loss or damage. The customer will be entitled to sell the goods for and on behalf of the account of Flightcase Warehouse Ltd and will retain all proceeds of such sale, in trust, for the company Flightcase Warehouse Ltd. Flightcase Warehouse Ltd shall be entitled, at any time, to repossess the goods whether with or without notice and Flightcase Warehouse and its employees or agents shall have the right to enter upon the premises of the customer for the purposes of effecting such repossession. We reserve to set off against any amount due from our company to you any amount owing from you to it.

CREDIT ACCOUNTS AND PAYMENT DATES

Credit references will be required for those customers who meet Flightcase Warehouse criteria for credit accounts. Until acceptable credit references have been received, proforma invoices will be issued.
Payment of all credit accounts become due, on the payment date, as stated on our invoices. Should payment not be received on the due date, Flightcase Warehouse reserve the right to charge statutory interest as set out by the government of the United Kingdom.

Prices

All goods are subject to VAT at the current rate. Prices are subject to change without prior notice.

 

1. DELIVERY

1.1 All items go through a QC procedure before leaving The Flightcase Warehouse.

1.2 Customers are required to check all goods and packages before signing in acceptance of the parcel.

1.3 Should there be any sign of damage to the packaging or the contents, the customer should either:

i) Refuse the delivery

ii) Sign the parcel as ‘damaged’.

1.4 Any uncertainty should result in the parcel being signed for as ‘damaged’.

1.5 If the parcel looks acceptable externally, but the customer believes that there may be damage internally, the parcel should be signed for ‘damaged’.

1.6 Please check over the parcel whilst the driver waits - If the driver refuses to wait whilst you open the parcel, then please write on the POD (proof of delivery) ‘driver refused to wait'.

1.7 When signing for the parcel on the POD, you are confirming that the parcel has arrived in an acceptable condition.  Any subsequent claim on the basis of the goods being damaged will be disregarded by both the courier and The Flightcase Warehouse.

1.8 If FCW organise collection of your goods we will only attempt this once on the day both parties agree. If this doesn't happen and a reattempt is needed, it will be your responsibility to return the item.

1.9 For all international shippments, the FCW ship on DAP (Delivered At Place) terms. This means we take on all responsibility for the delivery to your location. But you are liable for local tax and duty charges once the goods arrive at customs within your country

If your package is damaged, please fill in the returns form at the bottom of our homepage.

2. SHIPPING

2.1 UK mainland delivery - All items ordered will be shipped on a next working day service.

i) Stock items purchased prior to 14:00 will be dispatched on the day of order.

ii) All manufactured cases are subject to the provided standard lead time.

2.2 We use a variety of couriers to ship parcels. The selection of courier is based on size, weight and destination of the parcel ordered.

2.3 On dispatch the customer will receive an e-mail confirming the tracking details of the consignment.

The Flightcase Warehouse offer timed deliveries such as pre-10.30, pre-noon and Saturday delivery.  Prices are provided on request.

N. Ireland, Channel Islands, Isle of Man, Isle of Wight or Scottish Highlands

2.4 Standard UK mainland shipping rates do not apply to these destinations, as they are classed as UK offshore.

2.5 Deliveries to UK offshore will take 2 to 3 working days or, in accordance with the shippers delivery times.

European & International Shipping

2.7.  When buying outside the UK, Smaller items are priced at the ordering process point. Larger items will automatically ask us to send you a price at the ordering process point. If you decide not to go ahead after Flightcase Warehouse have given you the shipping price we will cancel the order. No money would have been processed at this point.

Customer Collecting

2.8 A member of our sales team will be in touch to agree a suitable collection time with you as soon as we've processed your order.

3. RETURNS

3.1 Fightcase Warehouse will refund or exchange any item the customer is not satisfied with. The item must be returned to Flightcase Warehouse 14 days from original delivery date. Item must be in 'as new' condition with all original packaging intact. It is the customer’s responsibility to make sure the item is properly packaged on return to Flightcase Warehouse

3.2 If the item is returned after 14 working days a 15% handling fee will be incurred.

3.3 How to return an item:

Fill in the returns form.

If the items are damaged or faulty, photographic proof must be provided.

All returns must be authorised by The Flightcase Warehouse, who will issue the customer with a returns number.  Failure to gain authorisation will result in a handling fee being incurred.

The returns number will be sent via email and a collection time will be agreed between Flightcase Warehouse and customer.

If the item is damaged and the procedure detailed in item 1 has been followed with the courier, The Flightcase Warehouse will arrange collection of the item and cover all shipping costs

If you receive an incorrect item which is fault of The Flightcase Warehouse. Flightcase Warehouse will pay return shipping costs.

If a collection date has been agreed and you fail to inform FCW by 11am on the day of collection that you want to change the delivery date, you will become liable to arranging the return of the goods. Flightcase Warehouse will only attempt one collection.

Returns can be made using a courier of the customer’s choice or via Royal Mail.  The Flightcase Warehouse can arrange collection on the customer’s behalf, quotations are available on request.

The product must come back in the same condition it left and in its original packaging.

Once we have received item(s) a refund will be issued via the original method of payment.

We must be notified within 3 days of any faulty or damaged parcels

Custom built cases - No refunds will be accepted on custom built cases that are specifically designed for the customer. If it is fault of the Flightcase Warehouse we will cover all the costs and have a new case dispatched within an agreed time with the customer.

Expect to receive your refund with 5 working days of the return of the product.

4. PACKAGING

4.1 All manufactured flight cases are wrapped in black shrink film only; extra packaging is available on request.  There is no extra charge for this service.

4.2 All cases from stock are contained within a cardboard box or black/clear shrink film.

5. CREDIT CARD SECURITY

5.1 We know of no documented cases of credit card fraud using our shopping system over the Internet.  All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any web site.

6. GUARANTEE

6.1 All manufactured to order cases come with a 12 month guarantee

This guarantee does not cover wear and tear only manufacturing defects.

Damage as a result of misuse is not covered under the 12 month guarantee.

This guarantee excludes castors and all internal foam, including inserts.

The Flightcase Warehouse reserves the right to request the product to be returned for inspection before warranty is granted.

7. ORDER PROCESS

7.1 All orders placed on Flightcase Warehouse website will be subject to acceptance in accordance with these Terms and Conditions.

7.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

The product you ordered is out of stock.

Non-authorisation of payment.

We have identified a pricing or product description error.

There is a system or procurement failure; and failed customer validation checks.

Other restrictions for the country you have selected which prevents fulfilling your order for delivery.

8. REACHING US

8.1 If you need to contact us please email us at sales@flightcasewarehouse.co.uk, or alternatively, you can call on 01827 60009 (International +44) or fax us on 01827 313877.