Delivery & Shipping
1.
DELIVERY
1.1 All items go through a QC procedure before leaving The Flightcase
Warehouse.
1.2 Customers are required to check all goods and packages before
signing in acceptance of the parcel.
1.3 Should there be any sign of damage to the packaging or the contents,
the customer should either:
i) Refuse the delivery
ii) Sign the parcel as ‘damaged’.
1.4 Any uncertainty should result in the parcel being signed for as ‘damaged’.
1.5 If the parcel looks acceptable externally, but the customer believes
that there may be damage internally, the parcel should be signed for ‘damaged’.
1.6 Please check over the parcel whilst the driver waits - If the driver
refuses to wait whilst you open the parcel, then please write on the POD (proof
of delivery) ‘driver refused to wait'.
1.7 When signing for the parcel on the POD, you are confirming that the
parcel has arrived in an acceptable condition.
Any subsequent claim on the basis of the goods being damaged will be
disregarded by both the courier and The Flightcase Warehouse.
1.8 If FCW organise collection of your goods we will only attempt this
once on the day both parties agree. If this doesn't happen and a reattempt is
needed, it will be your responsibility to return the item.
If your package is damaged,
please fill in the returns form at the bottom of our homepage.
2.
SHIPPING
2.1 UK mainland delivery - All items ordered will be shipped on a next
working day service.
i) Stock items purchased prior to 14:00 will be dispatched on the day of
order.
ii) All manufactured cases are subject to the provided standard lead
time.
2.2 We use a variety of couriers to ship parcels. The selection of
courier is based on size, weight and destination of the parcel ordered.
2.3 On dispatch the customer will receive an e-mail confirming the
tracking details of the consignment.
The Flightcase Warehouse offer timed deliveries such as pre-10.30,
pre-noon and Saturday delivery. Prices
are provided on request.
N. Ireland, Channel Islands, Isle of Man, Isle of Wight or Scottish
Highlands
2.4 Standard UK mainland shipping rates do not apply to these
destinations, as they are classed as UK offshore.
2.5 Deliveries to UK offshore will take 2 to 3 working days or, in
accordance with the shippers delivery times.
European
& International Shipping
2.7. When buying outside the UK,
Smaller items are priced at the ordering process point. Larger items will
automatically ask us to send you a price at the ordering process point. If you
decide not to go ahead after Flightcase Warehouse have given you the shipping
price we will cancel the order. No money would have been processed at this
point.
Customer
Collecting
2.8 A member of our sales team will be in touch to agree a suitable collection time
with you as soon as we've processed your order.
